Overview
Assign emails or entire conversations to give every message a clear owner and be sure nothing falls through the cracks.
In most cases, a single email is assigned but with RogerRoger it's also possible to assign a whole conversation (thread). A conversation can only be assigned to one user at a time.
Assign a conversation by adding a task
To assign a conversation to a teammate, click Add task on the conversation toolbar and select a teammate from the dropdown in the modal that pops up. The assignees you've used most recently will show at the top of the dropdown. Also, read How to attach an email to a task.
Assign a conversation to a person or workspace
At the moment the only way to assign an email or entire conversation to a person is by adding a task to that email or conversation. It will be possible to assign without adding a task in the future, curious when? Check our roadmap.